Privacy Policy

1. Who we are

This website is operated by ZIGZAG Creative Factory, a creative technology agency registered and operating at 99 Columna str., Chisinau, Moldova.

For any questions regarding this privacy policy or your personal data, you can contact us at contact@zigzag.md.

2. What data we collect

We collect the minimum data necessary to operate this website and respond to your inquiries:

• Contact form submissions — your name, email address, and message content, submitted voluntarily when you use our contact form.
• Analytics data — anonymized usage data such as page views, referral source, and device type. No personally identifiable information is collected through analytics.

3. How we use your data

We use the data you provide through our contact form solely to respond to your inquiry and to follow up on potential project discussions. We do not share your data with third parties, sell it, or use it for marketing purposes. We do not send unsolicited communications.

4. Legal basis for processing

We process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Article 6(1)(b) — processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract (e.g., responding to your project inquiry).
• Article 6(1)(f) — processing is necessary for our legitimate interests, namely operating our website and improving our services, provided these interests are not overridden by your rights.

5. Data retention

Personal data submitted through our contact form is retained for a maximum of 12 months from the date of submission. After this period, your data is permanently deleted from our systems unless an ongoing business relationship requires otherwise.

6. Your rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data ("right to be forgotten").
• Right to data portability — request your data in a structured, machine-readable format.
• Right to restriction — request that we limit the processing of your data.
• Right to object — object to the processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at contact@zigzag.md. We will respond to your request within 30 days.

7. Cookies

This website uses minimal cookies necessary for basic functionality. We do not use tracking cookies or advertising cookies. If analytics services are added in the future, we will implement a cookie consent mechanism before any non-essential cookies are set.

8. Third-party services

This website uses the following third-party services:

• Google Fonts — typefaces are loaded from Google servers (fonts.googleapis.com / fonts.gstatic.com). Google may collect anonymized usage data through this service. See Google's Privacy Policy.
• Google Maps — an embedded map is used on our contact page to show our office location. Google may collect data through this embed. See Google's Privacy Policy.

9. Data security

We take appropriate measures to protect your personal data. This website is served over HTTPS, ensuring all data transmitted between your browser and our servers is encrypted in transit. We regularly review our security practices to maintain the integrity and confidentiality of your data.

10. Contact for data requests

For any privacy-related questions, data access requests, or to exercise your rights under GDPR, please contact us:

• Email: contact@zigzag.md
• Address: ZIGZAG Creative Factory, 99 Columna str., Chisinau, Moldova

Last updated: March 2026